Cortex Community

The message "Image(s) with instance cannot be deleted" indicates the image or DICOM is being used in either a case script and/or a templated item....

CMOVE in this instance indicates that TRIAD is not getting a response from the PACS. The most likely reason for this error is the institution firewall ...

If you logged successfully into the portal but you are not seeing any cases or activities, the first step is to clear your browser cache.  For information s...

  The first step is to check your browser and browser version number to verify it is compatible with your application and Cortex. For the browser requireme...

  Verify the browser is supported and the correct version is being used.  Click here for more information on browser requirements:  Browser Requirements

When trying to log in to Cortex or the portal, I am getting the spinning loading icon but the system never loads. Reason/Resolution: This is probably a r...

Reason/Resolution: Verify the browser version and download newest version or use alternate browser (Firefox, Chrome) if version is not supported.  Click her...

This error message indicates that your RCMS user account was not assigned user credits.  User credits are used to tag the case with your "author" ...

Users may receive an "Inactive Account" message under the following conditions: 1. The user account is trying to access the Cortex advanced ar...

Users may receive a "You do not have privileges to view the cases" message under the following conditions: The user is accessing a portal but ...